Terms and Conditions
Your terms and conditions of use
There is no minimum quantity required when placing an order; you may order only one item if you wish.
We hold a large volume of stock but occasionally items are placed on back order if sold out, we will contact you if this is the case with your ordered item(s) . If a product has been placed on back order the maximum wait is 12 weeks but will usually be much shorter than this.
All of our furniture is handmade and small imperfections are part of the natural character of the furniture. Each piece is hand crafted and may vary slightly from the one shown on the website. All measurements listed on the website are approximate because we cannot guarantee exact measurements due to the handmade nature of the furniture. Manufacturers finish and colour of the timber can vary therefore we cannot guarantee finish match when re-ordering at a later date. We always do our best to match furniture for you but we cannot accept returns for furniture that does not match existing furniture.
We have made every effort to portray the correct colouring of our finishes on the website. However, colour can vary on different monitors and printers.
It is the client’s responsibility to understand the dimensions of the furniture ordered and to ensure that it will fit in the proposed space. It is also very important to check that there is adequate access. Most of our furniture will arrive ready assembled in one piece. Some items may need soft assembly i.e legs need fitted.
Any breakages or short deliveries should be notified to us immediately, within 24 hours of receipt by email to firstname.lastname@example.org or on 01463 548 479. All of the furniture we supply is delivered with a furniture specialist courier or similar and we ask that items are checked on delivery and signed for as received in good condition. If an item is signed as unchecked we will not accept responsibility for any damage found later. If item is Damaged, all original packaging must be retained in order for an exchange to be made.
Payment can be made to the site by PayPal account or check out as a guest with your credit or debit card. We accept all the major credit/debit cards, except American Express.
Listed prices on the website are subject to change without notice. Prices will be confirmed on placement of order and any amendments will be discussed with you before payment is taken.
Payment is to be made in full before the goods are dispatched from our warehouse
Goods remain the property of Lochness Furniture until they are paid in full.
Delivery Terms and ConditionsDelivery is FREE UK wide, we don’t currently ship outside the UK. We regret that we currently do not ship to the Isle of Man or the Channel Islands.
We aim to deliver 3-14 days from the date of order ( possibly longer if item is on back order, max 12 weeks), assuming payment has been received for all items of furniture. We use an independent courier who will have his own terms and conditions.
The carrier will keep you informed as much as possible about the delivery. Please provide the best address, email and phone number to assist in the smoothest possible delivery. For wasted or missed delivery charges may apply.
The carriers are not insured for any incident which may take place while delivering within your home. Therefore even though they can be obliged to help deliver your furniture into your home they cannot be held responsible for any damage which may be caused while providing additional help to deliver furniture beyond the van. We ensure that all the goods are checked for any defects before they are dispatched and leave our warehouse. The furniture is adequately wrapped to prevent damage in transit. We ensure the courier company transport your goods with care.
The delivery company will contact the customer prior to delivery with details of the delivery giving as much notice as possible, usually two-three days. Therefore it is important to provide the best contact number and e mail for the courier when placing an order, as well as providing the correct address details in full so the delivery is not delayed.
The carriers operate a multi drop schedule. They will provide you as accurately as possible as time for delivery.