Legal Notice

Customers Private Details Policy.

We are committed to protecting your privacy. We will only use the information you provide us lawfully, in accordance with the Data Protection Act 1998.

We promise not to sell or pass on your data to any partner companies or third parties.

Delivery Subject to availability of stock, we aim to get all orders delivered within 3-5 working days (except bespoke & back orders) and will inform you about the delivery due date.  If you need any further assistance; you may email us at info@lochnessfurniture.co.uk   Defective Goods and Returns Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial/contract environments. Our entire collection is made from solid wood timber and are individually handcrafted do expect minor variations in sizes, finish, fabric, texture, colour, knots, grain pattern, timber movement or specifications. These are an integral part of the natural occurrences of the timber along with rustic & handmade nature of the offered products and should NOT be constituted as defects. If for any reason you do not appreciate the natural occurrences as part of the rustic nature of the hand crafted product; we regret our product portfolio might not be entirely suitable for you. All sizes might vary by up to 5cm, although overall quality is not affected. In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after delivery and follow the below Standard Operating Procedure (SOP) –
  • Notify us no later than 24 hours from the receipt of the order.
  • All notifications must be emailed to info@lochnessfurniture.co.uk
  • Always quote the Product Code number & PO number.
  • Attach any relevant pictures and a brief explanation of the issue.
  • We aim to process the request and revert within 3-5 working days.
  • Depending on the outcome we would like to inspect or collect the Goods on a date agreed between us and once we have checked that the Goods are faulty, we will:
(a) Issue a credit note; or (b) Issue a discount (c) Provide you with a full or partial refund; or (d) Replace the Goods; or (e) Repair the Goods. These Terms will apply to any repaired or replacement Goods we supply to you. If we are not satisfied with the defect specified by you / your customer; we will not expect a return. Handmade Goods 100% of our products are handcrafted individually. Further, most of our products are hand-made from solid wood hence variation in size, colour, finish, fabric (for upholstered goods), texture, natural grain pattern, knots, movement of timber etc are an integral part of the way products are naturally made & promoted. We strongly recommend you to ensure that you have made yourself fully aware of the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret, will NOT treat any of the above variations as defect, as these are natural occurrences. Price & Payment The price of the Goods will be as set out on the website www.lochnessfurniture.co.uk or over email. If we have not provided a quotation or the quotation have expired, in our price list in force at the time we confirm your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing. These prices exclude VAT. At the time of checkout, the applicable rate of VAT will be added. However, if the rate of VAT changes between the date of the Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
Moon, Ross, Blendworth, The Isle Mill, Panaz & Modelli Fabrics all available to order in our showroom

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